ORDER RETURNS AND CANCELLATION
You may cancel your order any time up to the end of the seventh working day from the date you receive the ordered goods (see 'Returns' below). To cancel, please notify us in writing.
Lead times are approximate and suggest arranging building works after you have received your items. Should there be a delay with your order we shall telephone or e-mail giving you an estimated delivery date. Although we try to stick to our Lead times South Coast Stonework does not accept responsibility if there are delays in production. We are not liable for charges occured to the customer.
BESPOKE and MADE TO ORDER ITEMS
We can not accept returns of bespoke items unless they are defective in some way beyond our normal working tolerances. A colour difference is not a defect. We strongly suggest that you purchase a sample piece before ordering to ensure you are happy with the colour
You may return goods which have been delivered. The goods must be returned to us, at your own cost and risk as soon as possible. The product must be unused, free from damage, in saleable condition and in its original packaging. Prior to return, it is your responsibility to take reasonable care of the product. Failure to do so will incur charges for reduction in value. Please ensuring that the colour, size and quantity of the product ordered is suitable for your requirements. Photos are for illustrative purpose only, so please order a sample from our website if in doubt.
WHILST WE ACCEPT RETURNS, THE COSTS INVOLVED IN RETURNING BULKY DELIVERED ITEMS ARE HIGH AND THEREFORE MAY EXCEED THE VALUE OF THE PRODUCT ITSELF. NON-RETURNABLE GOODS Bespoke products made to your specification (non-standard size, colour (includes Charcoal) etc.) cannot be returned.
In the event that your order arrives damaged or faulty, we will offer an exchange or refund. Please notify us within 48 hours of delivery.
To help us to deal with damages effectively, please take the following steps: - Please inspect the goods at the time of delivery and mark as 'Damaged' on the driver's paperwork. If this is impractical at the time, please mark as 'unchecked'. - Please take photos of the damage and send us an email to firstname.lastname@example.org . Ideally, the photo will show the product exactly as it was delivered and packaged.
Damaged goods may not be collected and we advise the customer to dispose of the items once replacements have been delivered.
Our liability is limited to the cost of the goods and save as precluded by law, we will not be liable for any indirect or consequential loss, (damage or expence including loss of profits, business or goodwill) howeverso arrising. This policy does not affect your legal rights.